At Umex Mart, we aim to provide high-quality products and a smooth shopping experience.
📦 Order Checking Policy
Customers are requested to check the parcel in front of the courier rider before making payment.
Once the product is accepted and payment is made, it will be considered as approved.
🔁 Return Eligibility
We only accept returns in the following cases:
- Damaged product received
- Wrong product delivered
❌ No Return / No Refund Conditions
We do NOT accept returns or refunds in the following cases:
- Change of mind
- Product not liked
- Minor color or design variation
- Used or damaged by customer
⏱️ Return Request Time
- Return requests must be made within 24 hours of delivery
- After this time, no claims will be accepted
📸 Proof Requirement
Customers must provide:
- Clear photos or videos of the issue
- Order details
💵 Refund Process
- All return/refund requests must be approved by our team before sending the product back
- If approved, refund will be processed within 3–5 working days
- Refund method will be decided based on the situation
🚚 Return Shipping
- If the mistake is from our side, we will cover return shipping
- Otherwise, return shipping charges will be paid by the customer
📞 Contact Us
For any issues, contact us:
If you have any questions about this Return & Refund Policy feel free to contact us.
Thank you for shopping with Umex Mart 💙